Before you start using the new ShopBlueCrest, you will first need to create a new password for your existing user ID.
*Current log on, account numbers and order history does not change.
STEP 1: Use the Sign In link in the header (See figure 1).
Figure 1
STEP 2: Sign in with your existing Marketplace USERID and Password. The reset password verification page will appear (See figure 2).
Figure 2
STEP 3: Your current logon ID will populate, do not change this. Use the “Send Verification code” button to send a verification code to your email account (See figure 3).
Figure 3
STEP 4: You will receive a unique verification code from Microsoft. The email should take less than a minute to arrive in your email inbox (See figure 4).
Figure 4
STEP 5: Enter the Verification code you received in the email and click the verify code button. The screen in step 6 will appear (See figure 5).
Figure 5
STEP 6: Click Create new password on the following screen. (See figure 6). *Do not use the “Change e-mail” button or you will need to start over.
Figure 6
STEP 7: Enter a new password, verify the new password to make sure they are the same, and then click “Create New Password.” (See figure 7).
Figure 7
Result: You will be returned to the ShopBlueCrest site and signed in automatically. You are now ready to order parts and supplies.
This means your new account is not fully synchronized yet. Please give it a few hours after password is created. If the message does not go away, email dmtpartorders@bluecrestinc.com.
If you have been using the previous online order site called Marketplace, you already have an account for ShopBlueCrest. Please refer to the “How to create a new password for an existing User ID FAQ
If your company has been ordering parts online either through Marketplace or the new ShopBlueCrest site, please contact your ShopBlueCrest site admin and ask to be added to the company account. Contact dmtpartorders@bluecrestinc.com if you do not know who your company admin is. Your Site admin can find instructions in the FAQ Section under “How do I add additional users to my parent account”.
If your company has not previously ordered parts either from Marketplace or ShopBlueCrest, please complete the Request new B2B Account form on ShopBlueCrest. Your new account will be created, and you will receive instructions about creating your password for your new account.
After your application for a BlueCrest account has been approved, you must create a password. Follow these instructions:
STEP 1: Go to the Sign-in in the top right corner and enter your email address. But instead of clicking the sign-in button, click the link below it that reads "Create your B2B Shop Password" (See figure 1).
Figure 1
STEP 2: A new window will open asking you to verify your email address. Click the button that reads "Send Verification Code" (See figure 2).
Figure 2
STEP 3: An email with a verification code number will arrive in your inbox (See figure 3).
Figure 3
STEP 4: Enter the verification code you just received by email and click the "Verify Code" button. If verification fails or you didn't receive the email, you can choose "Send New Code" but be sure to first check your spam folder or "Other" folder in your email account (See figure 4).
Figure 4
STEP 5: Once your email has been verified, you can enter your new password. Choose a screen name for yourself and enter your name (See figure 5).
Figure 5
Congratulations! You're ready to sign-in and start purchasing high-quality OEM parts and supplies from BlueCrest.
Use the "Forgot Password” link on the Sign-in page.
Once logged in, use the drop-down menu under your name in the upper right-hand side and choose “Reset Password” then follow instructions
Order History is under your My Account page or by clicking on your name in top right and a drop down will give you quick access to Order History.
Manage Invoices is under your My Account page or click on your name in the top right and a drop down will give you quick access to Manage and Pay Invoices.
On the checkout screen under payment method, the option to pay by Credit Card will be available. Click the link and the Credit Card form will appear.
Go to Manage and Pay invoices using the menu under My Account. If you need more information please refer to the how to pay by credit card page.
Some accounts are restricted to, payment method to Credit Card only. If you would like to charge the order to your account, please contact the parts help desk at dmtpartorders@bluecrestinc.com.
The admin for the organization can invite other users within their organization to order parts for that organization.
Within the My Account section, click Manage Users under Organization Users.
Select Add User
Enter First Name, Last Name and their email address.
Submit the user add
The user will receive an email with instructions about completing their setup.
On Account means the order total will be applied to the parent account balance and paid for once the invoice arrives.
Billing addresses are locked to the parent account and cannot be changed by the user. If you need to add, change, or delete a billing address please email dmtpartorders@bluecrestinc.com.
The additional ship to information will appear on the shipping label to help facilitate a faster, more efficient, and accurate delivery of the order.
Organizational Addresses are associated to the parent invoice account and cannot be changed or added by the user. If you need to add, change, or delete a billing address please email dmtpartorders@bluecrestinc.com.
In ShopBlueCrest, you can now Upload a .CSV file to create bulk orders, saving you time on entering multiple part searches one by one. Search and choose what you need to order or place a bulk order to populate the shopping cart with just a few clicks by creating your new templates.
Before you upload, create a .csv file for the parts you want to upload and save it to a folder on your computer. Column A are the part numbers, Column B are the associated quantities for each part number.
*It is important that each column has a header name as shown above, partNumber and qtyNeeded. Correct case of the column headers is important.
*Also, please make sure there are no unwanted spaces after any part number. If the part numbers have spaces, they will not allow the template to be uploaded and added to the cart.
Creating a CSV file: In the Spreadsheet Program, go to File > Save As > File Type for Windows > CSV (MS-DOS) (*.csv) or for Mac > CSV (Macintosh) (*.csv). Save it to the appropriate location on your desktop, laptop, or mobile device.
Step 1: Go to the Shop BlueCrest Store
Step 2: Use the Sign In link in the header on the home page. Figure 1
Step 3: Click the link on the home page – For Large Bulk Orders, Upload Your Parts List. Figure 2
Step 4: You should land on Order Templates. Click on the UPLOAD FROM .CSV button. Figure 3
Step 5: Upload from CSV popup will now open. Click the + UPLOAD CSV button. You can now access your saved .CSV file from your computer. Find the Excel order template you created and save it as a .CSV file format from your desktop. Click the FILE, then click OPEN. Figure 4
Step 6: You will now see your order has been uploaded (see Figure 5). You can Verify the order here before taking the next steps by scrolling down on the right side of the page. Then click Create Order Template. Figure 5
Step 7: Welcome to the Manage My Account screen. Here you can manage uploaded files and create bulk order lists manually if needed (CREATE AN ORDER TEMPLATE or manual bulk orders).Figure 6
Step 8: Once the file opens in your account you can click the RENAME TEMPLATE button in the middle. Add the whole list by clicking “Add Template To Cart”, or for individual items just click the O next to the individual items and click “Add Selected To Cart”.
Note: You can also delete items, or an entire template, click (DELETE TEMPLATE ONLY IF NO LONGER REQUIRED, you cannot undo this step once its deleted).Figure 7Note: To access your templates in the future, use the Order Templates link in the My Account section. You can now upload as many .CSV files as you need, making your orders more accessible, with less time inputting manually.
Result! The shopping cart is now populated with the items from the .CSV template you created and added to your cart, you can still make changes if necessary, before placing your order.
Many of our parts are available for order on ShopBlueCrest and more are being added frequently. If you need a part that is not currently on the website, please email dmtpartorders@bluecrestinc.com and our Parts Help Desk will assist you.
There are two ways to find out about the status of your order.
You will receive a “Your Order is being Picked” email a few hours after you place your order. Each line will be color coded depending upon the current shipping status.
If the order you are inquiring about is “Critical” and the “Pick” email does not provide an expected result, please email dmtpartorders@bluecrestinc.com and enter “Critical Order Status” in the subject line.
A special-order is a particular part that is available from BlueCrest, but historical usage is below inventory thresholds and is not stocked in our warehouses. We will order the part if you need it, through the online store.
Drop Ship parts are not stocked in our fulfillment centers. Therefore, parts are shipped from our suppliers directly to the customer.
You must return the corresponding core part that is being replaced within 30 days from the date of replacement. The core is essential for refurbishment and reuse, which helps maintain the availability of parts at a reduced cost.
Most BlueCrest parts can be returned within return and refund policy. You must get an RMA# by submitting a return request to dmtpartorders@bluecrestinc.com. Once you receive the RMA#, use the BlueCrest returns center to return the part. Return Instructions.
The original part cannot be ordered due to one of several reasons.
The system will automatically substitute the original part with the alternative part.
The alternative part will indicate that the original part being searched for has been replaced.
Email dmtpartorders@bluecrestinc.com. Use “Critical” - “Urgent” or “Down Machine” in the subject line. Include the Sales Order Number and the Part Number.
You will receive an email with the subject line “Your ShopBlueCrest” order picking status has updated. Color codes by each line will indicate the status of each item.
Yes, most parts can be returned for a refund within 30 days of shipment. Parts must be shipped in original packaging and new condition. Parts may be subject to a restocking fee. You must get an RMA# by submitting a return request to dmtpartorders@bluecrestinc.com. Once you receive the RMA#, use the BlueCrest returns center to return the part.
BlueCrest will warranty a part for a period of ninety (90) days to you, from the date of the shipments ("Warranty Period"), the parts and supplies purchased through the ShopBlueCrest Site will conform to their published specifications in effect as of the date of shipment and be free from material defects in material and workmanship. Please refer to the ShopBlueCrest Terms and Conditions for more information.
You must get an RMA# by submitting a return request to dmtpartorders@bluecrestinc.com. Once you receive the RMA#, use the BlueCrest returns center to return the part
The Customer Credit Amount is the amount that will be applied towards your account once the order is submitted. This amount allows the buyer to checkout and purchase the items without a Credit Card. This amount will be invoiced to your account
